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FAQs

WHAT CUSTOMS, DUTIES AND TAXES WILL I HAVE TO PAY?

The final price at checkout includes any applicable taxes/customs and duties to guarantee no additional charges on delivery. All orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price. This means you know exactly what the total price will be for your purchase and the shipment clears customs more quickly. Troubadour orders ship from either the US or UK.

Read more

CAN AN ORDER BE SENT TO MULTIPLE ADDRESSES?

Unfortunately, at this time, Troubadour can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.

Read more

IS MY PACKAGE INSURED DURING SHIPPING?

All goods are insured against theft and accidental damage whilst in transit from Troubadour to their final shipping address. Once an item is delivered and signed for, it is no longer covered by insurance. If for some reason a box arrives damaged, we recommend you either refuse delivery or make a note when signing that you’re accepting a damaged box.

Read more

DO I NEED TO SIGN FOR MY ORDER WHEN IT ARRIVES?

Yes. Troubadour requires proof of delivery on all orders given the high value of our products.

Read more

CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?

No. Once an order is processed we are unable to redirect it to a different address.

Read more

IS IT POSSIBLE TO ADD ITEMS TO AN EXISTING ORDER?

This depends on whether your order has already been processed and shipped. If you wish to add to an existing order and are unsure whether it has shipped.

Read more

HOW WILL I KNOW TROUBADOUR HAS RECEIVED MY ORDER AND CHARGED MY CARD?

We immediately send an email to the address you provide confirming the details of the order once it is placed.

Read more

HOW DO I TRACK MY PACKAGE?

When your order is dispatched we’ll send you an email confirming shipping details and tracking number.

Read more

WHAT IS THE TROUBADOUR GUARANTEE?

Every Troubadour product comes with a five-year guarantee against any manufacturing fault. Our commitment to exceptional quality and craftsmanship extends to our guarantee and repair service. If you need to return your product for the repair of a manufacturing fault during the first year after its purchase, we also pay the return shipping costs.

Read more

HOW DO I CHANGE MY PAYMENT CURRENCY?

To change currency, simply click the “Currency” icon and choose from the list.

Read more

DO I NEED TO SET UP AN ACCOUNT TO ORDER A TROUBADOUR PRODUCT?

No, an account is not required. However, if you create a Troubadour account you can save your address and card details for a secure, seamless shopping experience. You’ll also be the first to know about new product offerings if you opt to be notified about them.

Read more

IS MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL?

Yes. We promise to never rent or sell your personal information. It is used solely for your Troubadour shopping needs, nothing more!

Read more

Products

Apex Backpack 2.0

Apex Backpack 2.0

£220
Apex Compact Backpack 2.0

Apex Compact Backpack 2.0

£200
Backpack Rain Cover

Backpack Rain Cover

£30
Bivy Tote Backpack

Bivy Tote Backpack

£195
Chest Strap

Chest Strap

£10
Daytripper Carry All

Daytripper Carry All

£475
Embark Compact Duffle

Embark Compact Duffle

£275
Embark Duffle

Embark Duffle

£325
Ember Backpack

Ember Backpack

£195
Featherweight Tote

Featherweight Tote

£195
LESTRANGE x Troubadour Apex Backpack

LESTRANGE x Troubadour Apex Backpack

£245
Momentum Backpack

Momentum Backpack

£255
Thomas Pink x Troubadour Apex Backpack

Thomas Pink x Troubadour Apex Backpack

£270

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FAQs

WHAT CUSTOMS, DUTIES AND TAXES WILL I HAVE TO PAY?

The final price at checkout includes any applicable taxes/customs and duties to guarantee no additional charges on delivery. All orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price. This means you know exactly what the total price will be for your purchase and the shipment clears customs more quickly. Troubadour orders ship from either the US or UK.

Read more

CAN AN ORDER BE SENT TO MULTIPLE ADDRESSES?

Unfortunately, at this time, Troubadour can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.

Read more

IS MY PACKAGE INSURED DURING SHIPPING?

All goods are insured against theft and accidental damage whilst in transit from Troubadour to their final shipping address. Once an item is delivered and signed for, it is no longer covered by insurance. If for some reason a box arrives damaged, we recommend you either refuse delivery or make a note when signing that you’re accepting a damaged box.

Read more

DO I NEED TO SIGN FOR MY ORDER WHEN IT ARRIVES?

Yes. Troubadour requires proof of delivery on all orders given the high value of our products.

Read more

CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?

No. Once an order is processed we are unable to redirect it to a different address.

Read more

IS IT POSSIBLE TO ADD ITEMS TO AN EXISTING ORDER?

This depends on whether your order has already been processed and shipped. If you wish to add to an existing order and are unsure whether it has shipped.

Read more

HOW WILL I KNOW TROUBADOUR HAS RECEIVED MY ORDER AND CHARGED MY CARD?

We immediately send an email to the address you provide confirming the details of the order once it is placed.

Read more

HOW DO I TRACK MY PACKAGE?

When your order is dispatched we’ll send you an email confirming shipping details and tracking number.

Read more

WHAT IS THE TROUBADOUR GUARANTEE?

Every Troubadour product comes with a five-year guarantee against any manufacturing fault. Our commitment to exceptional quality and craftsmanship extends to our guarantee and repair service. If you need to return your product for the repair of a manufacturing fault during the first year after its purchase, we also pay the return shipping costs.

Read more

HOW DO I CHANGE MY PAYMENT CURRENCY?

To change currency, simply click the “Currency” icon and choose from the list.

Read more

DO I NEED TO SET UP AN ACCOUNT TO ORDER A TROUBADOUR PRODUCT?

No, an account is not required. However, if you create a Troubadour account you can save your address and card details for a secure, seamless shopping experience. You’ll also be the first to know about new product offerings if you opt to be notified about them.

Read more

IS MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL?

Yes. We promise to never rent or sell your personal information. It is used solely for your Troubadour shopping needs, nothing more!

Read more

Products

Apex Backpack 2.0

Apex Backpack 2.0

£220
Apex Compact Backpack 2.0

Apex Compact Backpack 2.0

£200
Pioneer Backpack

Pioneer Backpack

£275
Apex Backpack 3.0

Apex Backpack 3.0

£245
Featherweight Tote

Featherweight Tote

£195
Slipstream Backpack

Slipstream Backpack

£375
Ki Backpack

Ki Backpack

£225
Pathfinder Slim Briefcase

Pathfinder Slim Briefcase

£445
Troubadour Explorer Ridge Backpack, Lightweight Waterproof Fabric, Black

Ridge Backpack

£325
Chest Strap

Chest Strap

£10
Ember Backpack

Ember Backpack

£195
Troubadour Weekender

Troubadour Weekender

£525
Momentum Backpack

Momentum Backpack

£255
Bivy Tote Backpack

Bivy Tote Backpack

£195
Embark Duffle

Embark Duffle

£325
Daytripper Carry All

Daytripper Carry All

£475
Apex Compact Backpack 3.0

Apex Compact Backpack 3.0

£225
Carrier Tote

Carrier Tote

£225
Stash Slim Wallet

Stash Slim Wallet

£145 £116
Embark Compact Duffle

Embark Compact Duffle

£275
Tech Kit

Tech Kit

£55
Orbis 1-Pocket Backpack

Orbis 1-Pocket Backpack

£295
Brown casual leather belt with black metal buckle

Casual Belt

£125 £50
Sling Compact Vegan Leather

Sling Compact Vegan Leather

£95
Tote Shoulder Strap

Tote Shoulder Strap

£45
Sling

Sling

£95
Sling Compact

Sling Compact

£85
Slim Belt

Slim Belt

£125 £50
Zip Puller Replacement - Triangle

Zip Puller Replacement - Triangle

£1
Messenger Compact Vegan Leather

Messenger Compact Vegan Leather

£95
Leather shoulder Strap

Leather shoulder Strap

£99
Orbis Duffle

Orbis Duffle

£275
Messenger Compact

Messenger Compact

£85
Orbis 2-Pocket Backpack

Orbis 2-Pocket Backpack

£295
Messenger

Messenger

£95
Orbis Laptop Tote

Orbis Laptop Tote

£195
Troubadour fabric shoulder strap, black

Fabric Shoulder Strap (Regular)

£49
Recycled Leather Pathfinder Slim Briefcase

Recycled Leather Pathfinder Slim Briefcase

£795
Messenger Vegan Leather

Messenger Vegan Leather

£105
LESTRANGE x Troubadour Apex Backpack

LESTRANGE x Troubadour Apex Backpack

£245
Gift Card

Gift Card

£50
Troubadour X Mujjo Portfolio

Troubadour X Mujjo Portfolio

£95
Troubadour X Mujjo Envoy 14-inch Laptop Sleeve

Troubadour X Mujjo Envoy 14-inch Laptop Sleeve

£95
Backpack Rain Cover

Backpack Rain Cover

£30
Thomas Pink x Troubadour Apex Backpack

Thomas Pink x Troubadour Apex Backpack

£270
Thomas Pink x Troubadour Caboodle Tech Case

Thomas Pink x Troubadour Caboodle Tech Case

£125
Troubadour X Mujjo Tech Kit

Troubadour X Mujjo Tech Kit

£55
Aero Backpack - Black

Aero Backpack - Black

£295
Troubadour X Mujjo Envoy 16-inch Laptop Sleeve

Troubadour X Mujjo Envoy 16-inch Laptop Sleeve

£95
Embark Compact Duffle - Sale

Embark Compact Duffle - Sale

£275 £175
Thomas Pink x Troubadour Embark Compact Duffle

Thomas Pink x Troubadour Embark Compact Duffle

£330
Thomas Pink x Troubadour Pathfinder Slim Briefcase

Thomas Pink x Troubadour Pathfinder Slim Briefcase

£525
Apex Backpack 2.0 - Navy

Apex Backpack 2.0 - Navy

£220
Zip Puller Replacement - Curved

Zip Puller Replacement - Curved

£1
Slipstream Backpack - Khaki

Slipstream Backpack - Khaki

£375
Embark Duffle - Black

Embark Duffle - Black

£325

Based on your views, we recommend

Apex Backpack 3.0

Apex Backpack 3.0

£245
Backpack Rain Cover

Backpack Rain Cover

£30
Daytripper Carry All

Daytripper Carry All

£475
Brown casual leather belt with black metal buckle

Casual Belt

£125 £50
Messenger Compact

Messenger Compact

£85
Ki Backpack

Ki Backpack

£225
Momentum Backpack

Momentum Backpack

£255
Sling

Sling

£95
Thomas Pink x Troubadour Apex Backpack

Thomas Pink x Troubadour Apex Backpack

£270
Zip Puller Replacement - Curved

Zip Puller Replacement - Curved

£1

Slings

Bags designed to hold all your essentials for the day

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Slings
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  • Wash Bags and Internal Bags
  • Price High
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  • Best Selling
Sling Compact

Sling Compact

£85
Sling Compact Vegan Leather

Sling Compact Vegan Leather

£95
Sling

Sling

£95

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