Frequently Asked Questions hero image Frequently Asked Questions hero image

Frequently Asked Questions


What is your shipping policy?

What customs, duties and taxes will I have to pay?

Can an order be sent to multiple addresses?

Is my package insured during shipping?

Do I need to sign for my order when it arrives?

Can I change my shipping address after I place my order?

Is it possible to add items to an existing order?

How will I know Troubadour has received my order and charged my card?

How do I track my package?

Returns and Exchanges

What if I want to return or exchange something?

What is Troubadour’s return policy?

Will Troubadour refund the full value of my order?


What is the Troubadour guarantee?

General Questions and Payment

How do I change my payment currency?

Does Troubadour do collaborations with other brands?

Do I need to set up an account to order a Troubadour product?

Help! I've forgotten my password.

Are my credit card details safe when I shop online at Troubadour?

Is my personal information kept private and confidential?