What is your shipping policy?
Your Troubadour product is shipped to you free of charge. Worldwide delivery is Monday-Friday, between 9:00 AM and 5:00 PM.
You will receive your order in one to four working days
We do not currently ship to Russia, we hope to be able to in the near future.
Great news – Troubadour ships anywhere in the world. You can expect to receive your items 1-4 working days after purchase.
Prices include any applicable taxes/customs and duties at checkout to guarantee no additional charges on delivery. All orders ship to destinations on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final purchase price. This means you know exactly what the total price will be for your purchase and the shipment clears customs more quickly.
Troubadour orders ship from either the US or UK.
Unfortunately, at this time, Troubadour can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.
All goods are insured against theft and accidental damage whilst in transit from Troubadour to their final shipping address. Once an item is delivered and signed for, it is no longer covered by insurance.
If for some reason a box arrives damaged, we recommend you either refuse delivery or make a note when signing that you’re accepting a damaged box.
Yes. Troubadour requires proof of delivery on all orders given the high value of our products.
No. Once an order is processed we are unable to redirect it to a different address.
This depends on whether your order has already been processed and shipped. If you wish to add to an existing order and are unsure whether it has shipped, please email firstname.lastname@example.org.
If your order has shipped, there is no way to add another item. You will need to place a new order with the additional item(s) you desire.
We immediately send an email to the address you provide confirming the details of the order once it is placed.
Returns and Exchanges
Simple. You can return a product free of charge within 100 days of purchase, as long as it’s still good as new, with all the original tags still attached, for a full refund.
Just go to our returns site and enter your order number and email address.
We'll give you a free returns label to stick on the package. It's best to use the same packaging it came in, to protect the bag really well.
For returns and exchanges, we work with UPS in the US and with DHL everywhere else. The process is straightforward and we are here to help with any questions that you have along the way.
We happily accept returned goods – our aim is to make sure every customer is pleased with the Troubadour experience. All returned products must be new and unused, with all tags still attached, and returned to us within 100 days of purchase. We may not be able to accept returned goods if they are not received in that condition. We recommend using the original packaging to ensure returned items are adequately protected.
Refunds are credited back to the original purchaser’s credit card.
Please note it can take up to ten days before the refund appears in your account.
Every Troubadour product comes with a five-year guarantee against any manufacturing fault. Our commitment to exceptional quality and craftsmanship extends to our guarantee and repair service. If you need to return your product for the repair of a manufacturing fault during the first year after its purchase, we also pay the return shipping costs.
The Troubadour team is on your side to assist with any repairs, refurbishments, or other product queries. Simply email email@example.com and we'll be happy to help. We will do everything possible to make good any issue affecting your product and make sure that it lasts as long as you do.
General Questions and Payment
To change currency, simply click the “Currency” icon and choose from the list.
Yes, we selectively work with like-minded brands to create collaborations. You can see some of our past collaborations here.
No, an account is not required. However, if you create a Troubadour account you can save your address and card details for a secure, seamless shopping experience. You’ll also be the first to know about new product offerings if you opt to be notified about them.
Visit the “Account Log In” page, click “Forgot your password?”, and follow the instructions. For your security, we never send passwords by email.
Your personal security is incredibly important to us. We use the latest encryption technology to store and transmit your personal and credit card information. The URL address in the navigation bar at the top of the site will always start with “https” on the Troubadour Shop page.
You can safely and securely store your information with us to save time during future online shopping visits.
If you prefer, we welcome orders by telephone as well. Please call +44 (0) 20 3397 4884, weekdays between 9:00 AM and 7:00 PM. Our team looks forward to hearing from you.
Yes. We promise to never rent or sell your personal information. It is used solely for your Troubadour shopping needs, nothing more!