Privacy and Cookies Policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. By visiting, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

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If you are under 16, we require that you inform a parent or guardian about Troubadour's Privacy Policy and Terms and Conditions and likewise require their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Troubadour.

What personal information does Troubadour collect from me, and how do you collect it?

Troubadour collects personal information in several ways when you place an order or register for a service we offer. By registering, you are consenting to the collection of your personal data. If an order is placed, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. Saved card details will only be used to process your order, using our Payment Service Provider's systems. We will never share saved card details with a third party. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process, and keep you abreast of delivery status, your order.

What about cookies?

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. There are three types of cookies:

Website functionality cookies:
These cookies enable you to browse the website and use features such as shopping baskets and wish lists.

Website analytics cookies:
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and, in turn, your shopping experience.

Customer preference cookies:
When browsing or shopping online, the website will remember preferences you make (for example, user name or currency). This makes your browsing experience simpler, easier and more personalised.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies already on your computer, please refer to the help and support area in Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at Please note that by deleting Troubadour’s cookies or disabling future cookies you may not be able to access certain areas or features of our site.

How might my information be used, and with whom might it be shared?

Troubadour may use your personal information for processing orders and payments, and to provide you with a personalised shopping experience. We also use your details to fulfill and deliver orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third-party marketing companies. We do collate information about site traffic, sales, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data, to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

How can I opt in or out of Troubadour marketing promotions?

When you register, you will be given the option to opt-out of subscribing to our standard update service, which includes: (i) Email alerts for new products, features, enhancements, or company related news. Such alerts may include marketing information about Troubadour, or selected business partners. (ii) Direct mail alerts for new products, features, enhancements, or company related news. Such alerts may include marketing information about Troubadour. We do not sell or otherwise pass your details to third parties for marketing purposes. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have previously subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt out of that particular mailshot. Simply follow the indications in the email. To opt out of direct mail service or updates, please contact us by email at

How can I access and, if necessary, change my personal information maintained by Troubadour?

If for any reason you are concerned that your personal information held by Troubadour is not correct, please visit the website and after logging into the site using the "Account Log In" menu on the FAQ page, your personal information will be made available for review and change. If you prefer, you may email us directly at and our team will amend your personal details.

How does Troubadour safeguard my personal information?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES- 256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

How do I ask questions or let Troubadour know I’m not happy about something?

If you require further information about our Privacy Policy, please go to the FAQ section of the website where frequently asked questions (FAQs) are answered. If you require more information please go to Contact Us and send an email to the team at Troubadour. If you wish to talk to a Troubadour team member, please call +44 0 20 3397 4884 or write to: 
Troubadour, 1-45 Durham Street, Suite 413, London, SE11 5JH, United Kingdom