Frequently Asked Questions hero image Frequently Asked Questions hero image

Frequently Asked Questions


What is your shipping policy?

To which countries does Troubadour ship?

What customs, duties and taxes will I have to pay?

Can an order be sent to multiple addresses?

Is my package insured during shipping?

Do I need to sign for my order when it arrives?

Can I change my shipping address after I place my order?

Is it possible to add items to an existing order?

How will I know Troubadour has received my order and charged my card?

How do I track my package?


You can return a product within 100 days of purchase, as long as it’s still good as new, with all the original tags still attached, for a full refund. Unfortunately we may not be able to accept returned goods if they are not received in that condition.

Return shipping costs are borne by the sender and are deducted from the value refunded. Returns from the UK and US are £/$5.95. For international returns, the sender pays shipping costs of £15.95.

To arrange your return just go to our returns site and enter your order number and email address. We'll give you a returns label to stick on the package (if one is not already included in your shipment). It's best to use the same packaging it came in, to protect the bag really well. Please enter the tracking number when prompted in the portal, this allows your return to be promptly processed.

For returns, we work with UPS in the US and with DHL everywhere else. The process is straightforward and we are here to help with any questions that you have along the way. Refunds are credited back to the original purchaser’s credit card. Please note, we aim to refund you within 14 days of having received the returned item.

If you would like to exchange something, please return the item you don't want and place a new order for the item you do want.

Any questions, please reach out to our team at


What is the Troubadour guarantee?

How do I make a guarantee claim?

Have a problem with your product that's related to manufacturing? To make a guarantee claim, please fill out this form with all the necessary details.

Original proof of purchase is required from Troubadour or an authorized reseller. Guarantee is not transferable. Guarantees are only valid in the country of original purchase.

General Questions and Payment

How do I change my payment currency?

Does Troubadour do collaborations with other brands?

Do I need to set up an account to order a Troubadour product?

Help! I've forgotten my password.

Are my credit card details safe when I shop online at Troubadour?

Is my personal information kept private and confidential?